Intellectual Property
All content published and made available on our Site is the property of Ladori Beauty Group Ltd. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
  
• Violate the rights of other users of our Site;
  
• Violate the intellectual property rights of the Site owners or any third party to the Site;
  
• Hack into the account of another user of the Site;
  
• Act in any way that could be considered fraudulent; or
  
• Post any material that may be deemed inappropriate or offensive.
  

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
   

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

• Haircare Products;
  
• Hair & Beauty Accessories;
  
• E-Books;
  
• Educational Resources; and
  
• Digital Content.
  

The following services are available on our Site:

• Hair Salon Services.
  

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments
We accept the following payment methods on our Site:

• Credit Card;
  
• PayPal; and
  
• Debit.
  

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Pick-up and local delivery are available. Customers may choose to pick up their orders in person at our studio location during regular business hours. Local delivery is available on a case-by-case basis and must be requested by emailing admin@ladori.ca or texting us at 1 (833) 325-0176. Most local deliveries will be fulfilled within 2–5 business days, depending on availability and scheduling. Shipping outside the local area is not currently offered.
  

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will not be charged for the delivery of the goods you purchase on our Site.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds for Services
All services sold on our Site are non-refundable.

Returns
Returns can be made in person at the following location(s): All eligible returns must be made in person at Ladori Hair Studio:

Ladori Hair Studio
615 Rothesay Avenue Suite 107
Saint John, NB
E2H 2G9

Please contact us in advance by emailing admin@ladori.ca or texting 1 (833) 325-0176 to arrange your return and ensure a team member is available to assist you.

Consumer Protection Law
Where the Consumer Product Warranty and Liability Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Ladori Beauty Group Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Ladori Beauty Group Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of New Brunswick.

Additional Terms

• Right to Refuse Returns: We reserve the right to deny a refund or exchange if the returned product does not meet our return policy requirements or if abuse of our return policy is suspected.;
  
• Return Process & Timelines: Once your return is received and inspected, we will notify you via email or text regarding the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original method of payment.;
  
• Changes to This Policy: We reserve the right to update or modify this policy at any time without prior notice. The most current version will always be available on our website.;
  
• Limitation of Liability: Ladori Hair Studio is not responsible for any allergic reactions, skin sensitivities, or other issues resulting from the use of products. We recommend reviewing all product ingredients and performing a patch test before use.;
  
• Product Availability & Errors: We strive for accuracy in product descriptions and availability; however, we reserve the right to correct errors, inaccuracies, or omissions at any time and to cancel orders if necessary.;
  
• Third-Party Booking Platform (Phorest): All service appointments at Ladori Hair Studio are scheduled and managed through our official booking partner, Phorest Salon Software. By making a booking, you agree to abide by Phorest’s Terms & Conditions and Privacy Policy, which govern the use of their platform.
  
  Ladori Hair Studio is not responsible for any technical issues, data processing, or payment errors that occur within the Phorest booking platform.;
  
• Cancellation & No-Show Policy: At Ladori Hair Studio, we value your time and aim to provide the best possible service to every client. To ensure a smooth experience for all guests, we kindly ask that the following cancellation and rescheduling policies be respected:
  
  1. Notice Period: A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
  
  2. Deposit Requirement: If insufficient notice is given or an appointment is missed, a 50% deposit will be required to secure your next booking.
  
  3. Card on File: Clients who miss or reschedule an appointment with less than 48 hours’ notice may be asked to provide a credit card on file for future bookings.
  
  4. Repeat No-Shows or Late Reschedules: Clients who no-show or cancel with less than 48 hours’ notice more than once may be charged the full value of the scheduled service.
  
  5. Missed Appointments: A no-show fee may apply for missed appointments without notice, at the discretion of Ladori Hair Studio.
  
  We understand that unexpected circumstances may arise, and we will always do our best to accommodate you with compassion and care.; and
  
• Youth Services Policy: We are pleased to offer select services for youth aged 5–12 in a supportive and welcoming environment. To maintain the peaceful atmosphere of our studio and ensure the safety and comfort of all clients, we kindly ask that you follow these guidelines:
  
  1. Quiet Environment: Our studio is designed to be a relaxing retreat. We ask that children receiving services remain calm and quiet throughout their visit. A parent or guardian must accompany and supervise the child at all times.
  
  2. Safety First: For their safety, children must be able to remain still during their appointment. If this is not possible, services may be paused or discontinued at the stylist’s discretion.
  
  3. Inclusive Services: We are committed to inclusivity and are happy to accommodate children who require additional support. Please let us know in advance if your child has any specific needs or accommodations so we can prepare accordingly.
  
  4. Appointments Only: All youth services must be booked in advance to help us manage the studio environment effectively.
  
  We appreciate your understanding and cooperation in helping us maintain a safe and serene space for all guests.
  

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(506) 300-2808
admin@ladori.ca
615 Rothesay Avenue Suite 107, Saint John NB, E2H 2G9